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Processing of customer personal data

Oras Group obtains and processes in its business operations personal data of its current, previous and potential customers and suppliers, as well as of such customers and suppliers’ employees and representatives (each natural person individually a “data subject”). With this privacy notice, we want to promote transparency and demonstrate how the personal data of data subjects concerned is processed. The controller of personal data is the Oras Group Company that has the relevant business relationship with the respective customer or supplier and for whose business operations the personal data is hence processed. Should you have any questions regarding the processing of customer or supplier personal data, please contact our local office or send an email to Oras Business only in English or Finnish.

1.                    Processing of personal data

The personal data is mainly obtained from or agreed with the data subject. We may also process personal data obtained from the company that the data subject is representing, the authorities and our other cooperation partners, such as our subcontractors, and from publicly accessible sources, such as internet pages and trade registers. The personal data comprise:

  • identification information such as name, the company that the data subject is representing and his/her title;
  • contact details such as work place address, phone number and e-mail address; and
  • personal data generated along with the business relationship, such as communications, information included in the purchase orders, information related to campaigns, special offers, joint activities or any cooperation, as well as information required for invoicing and payments, handling of deliveries, maintenance of the customer and supplier relationships and for development of our business.

2.                    The legal basis for and purposes of processing

We process personal data based on its necessity for the purposes of our legitimate interests, which arise when the data subject is our customer or supplier or at the service of such, or for compliance with a legal obligation to which we are subject.

Personal data is processed to investigate and negotiate with potential customers and suppliers, to give and negotiate offers, to handle orders, to deliver products and services to our customers and to receive products and services from our suppliers, to invoice, for shipment purposes and to create waybills, to draw up, enforce and maintain business agreements, to produce and execute any activities related to such agreements as well as  to execute marketing communications related to our business.

3.                    Transfers and location of data

As part of our business operations we transfer, where appropriate, personal data to our group companies and to our cooperation partners, such as the delivery companies and our resellers.

Personal data is located in the European Union or European Economic Area. Should we transfer your personal data outside EU/EEA, we shall inform you.

4                    Retention of personal data

We retain personal data as long as it is necessary for (i) the implementation and execution of the concerned business agreements, or to make and request offers and business proposals from the existing and potential customers and suppliers, and (ii) other legitimate purposes related to the existing or potential business relationship, such as producing financial information, or (iii) compliance with law. Should the respective customer or supplier relationship end, we retain personal data if it is necessary for our business operations, such as maintaining our contract archive and to process possible reclamations.

We also retain personal data when the retention is necessary to comply with legal obligations to which we are subject to, such as bookkeeping.

When the retention of personal data is no longer necessary, it will be erased or anonymised securely.

5.                    Rights of the data subjects

As a data subject you have a right to request from us:

  • access to your own personal data;
  • rectification or erasure of your personal data;
  • restriction of processing concerning you;
  • to object to processing; and
  • under certain preconditions, the right to data portability, which means that you may receive your personal data that you have provided to us, in a structured, commonly used and machine-readable format and transmit such data to another controller.

Where the processing is based on consent, as a data subject you have the right to withdraw your consent at any time. Please notice that a withdrawal of your consent will not affect the lawfulness of the consent-based processing taking place before your withdrawal of consent.

Any request shall be made to the point of contact provided above.

We will do our best to implement your request. However, sometimes we must refuse your request, in which case we shall inform you of the basis of such refusal.

In case you consider that our processing of personal data does not meet the requirements of the General Data Protection Regulation or other applicable legislation, you may contact the applicable supervisory authority (e.g. in Finland the Finnish Data Protection Ombudsman) to confirm the appropriateness of the processing of your personal data.

Full policy

General terms for the use of Oras Ltd’s websites

By opening the websites owned by Oras Ltd, you commit to complying with the following terms of use. The use of the websites is only permitted if you accept these terms. Additionally, separate terms of use may apply to individual documents on the websites of Oras Ltd.

The copyright, database rights and other similar immaterial rights to the material on Oras Ltd’s websites are the property of Oras Ltd or another party having granted the right to use the material. Even partial copying, transmitting, distributing, storing, reproducing, adapting, citing, forwarding or other utilisation of the material in any form whatsoever is forbidden without the specific written consent of Oras Ltd, unless otherwise stipulated later in these terms of use or otherwise specifically specified on the websites with reference to a specific part of the material.

Oras Ltd's websites may be viewed via a computer (or a similar device), and parts thereof may be printed for the user’s own personal use. The use of the websites for a private, non-commercial purpose is permitted. The use in mass media and other public communication of press releases and other documents intended for the public domain and contained on the websites is permitted, provided that the source of the information is mentioned.

The websites of Oras Ltd are presented as they are. Oras Ltd reserves the right to modify the content of the websites or to limit access to them at any time. Oras Ltd gives no guarantee on the availability, accuracy, reliability or content of the websites, or on the suitability of the content as an object of trade or for a specific purpose. Oras Ltd shall not be liable for any direct, indirect, incidental, special or consequential damage, loss of profit or business interruption caused by any service offered by it on the websites or the interruption thereof, even if Oras Ltd has been notified of the possibility of such damage. Oras Ltd shall not be liable for any damage caused by using its websites even in the event that the damage relates to proprietary rights, copyright or other third party rights belonging to a party other than Oras Ltd. The liability of Oras Ltd is limited to that stipulated in the mandatory provisions of Finnish law. Oras Ltd shall not in any way be liable for the content of the pages to which a link is provided from the websites of Oras Ltd and which are prepared and published by parties other than Oras Ltd. The inclusion of such a link on the websites of Oras Ltd does not indicate that Oras Ltd would in any way advertise such pages or the products or services mentioned on them. Oras Ltd cannot guarantee the functioning of links. If a link contained on Oras Ltd’s websites refers to a page located elsewhere, it may be subject to such website’s own terms of use.

The names of products and companies on Oras Ltd’s websites may be trademarks or commercial names that are registered or otherwise protected. Oras and the name of the products manufactured by it are trademarks of Oras Ltd. Access to the websites of Oras Ltd does not entitle the user to use such trademarks or commercial names without the relevant right holder’s consent. Furthermore, a website user shall not be entitled to remove references to copyright, trademark rights or right to a commercial name.

By sending material to one of Oras Ltd’s servers, e.g., by email or via the websites of Oras Ltd, the sender undertakes to seeing to it that the material sent by him/her is not illegal or otherwise unsuitable for publication and that before transmission, the sender has taken reasonable measures to remove viruses or other harmful properties that may be contained in the material, and that the sender has title to the material or unlimited right to deliver it to Oras Ltd and that Oras Ltd may publish the material free of charge and/or incorporate the material or a part thereof in its own products and/or services free of charge. Furthermore, the sender undertakes not to present any claim to Oras Ltd based on the material sent by him/her. Oras Ltd does not verify the content of the material sent by the users of its websites and shall not have any liability therefore it. At its discretion, Oras Ltd may at any time remove from its websites material sent by the users.

General terms and conditions of purhase



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Cookie policy

What about cookies?

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.

How do we use cookies on this website?

We use cookies in order to collect data/statistics about our firm’s website visitors. This allows us to serve you better as we can measure the activity on the website and adapt the information so that it corresponds to your wishes. The goal is to save you time and to make sure that you get more out of your visit. We do not use cookies to collect personal information, such as a person's name or e-mail address.

We use the following cookies:

Double-clickDoubleClick IDE cookies are used for serving targeted advertisements that are relevant to users across the web. Targeted advertisements may be displayed to users based on previous visits to a website. These cookies measure the conversion rate of ads presented to the user. If you wish to disable DoubleClick cookies on your browser please visit this website:
FacebookThese cookies are used on the web pages containing links to share contents on social media, e.g. Facebook. They are used to remember login information to social network accounts. They are stored in third-party servers and share our contents. See facebook's cookie policy:
Google AnalyticsWe use Google Analytics cookies to understand how users browse our website in order to make it better browsing experience for everyone.

These cookies are part of Google Analytics and allow us to measure information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

More information about Google Analytics cookies can be found here.
HubspotHubspot Analytics - This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics. Hubspotutk cookie name is associated with websites built on the HubSpot platform. HubSpot report that its purpose is user authentication.
HotjarCreated by, this is used for statistical and analytical purposes.
OptimizelyOptimizely is an A/B -testing solution. The cookies hold short alphanumeric string values to store page variant and experiment data. The cookies do not store any personally identifiable information.

How long will the cookies remain on my computer? 

The cookies can be deleted at any time by website’s setting. The cookies will not collect any information when you are not accessing this website.   

Do I have to accept the use of cookies?

You do not have to accept cookies, but without accepting them you may experience reduced functionality of this website. Should you wish to reject the cookies, please see the menu bar of your browser to prevent your browser from accepting cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. For more information about cookies, including how to set your internet browser to reject cookies, please go to You may also contact us by phone / e-mail.